Uneven surfaces
The event site is flat, with no steps or steep inclines, however, public areas are all on grass, so the ground may be uneven.
Disabled toilets
Disabled toilets are available for both general admission and premium ticketholders. If you or a member of your party has additional needs that you wish to discuss, please e-mail [email protected]
Mobiloo
We have a fully equipped, fully accessible facility within the event arena.
Mobiloo comes with a friendly driver/facilitator who is there to welcome you, keep the space squeaky clean and will be on hand to assist irrespective of your particular toileting requirements. Further information can be found here: https://mobiloo.org.uk/
Assistance dogs
Assistance dogs and guide dogs are the only animals permitted on site.
Weather appropriate
Please ensure you come prepared for British weather, with sunscreen/waterproofs as appropriate.
Volume
Exposure to loud music may cause damage to hearing; please bring ear defenders/plugs if you require them.
Quiet space
There will be a quiet space located within the event. The aim of this space is to provide a safe, low level stimulation zone for any customers with accessibility requirements who need to use it.
Flashing lights and special effects
There may be flashing lights and special effects during performances.
Carers tickets
If you would like to purchase carer tickets then you will need to book a ticket for the person requiring a carer and then email us with evidence that they require a carer along with the booking reference of the ticket.
We will then be able to process the ticket and place a carer ticket on your account.
Please see below the evidence we accept:
- The front page of DLA letter with PIP letter
- The front page of Attendance Allowance letter
- The front page of a Carers Allowance letter
- The front page of a War pensioners’ Mobility Allowance letter
- Evidence of being registered as severely sight impaired (blind)
- Recognised Assistance Dog ID card
- Valid Access Card showing you require a +1 to accompany you
- Confirmation from social services or GP that you have a long-term disability (including learning) and require a full-time carer’
Accessible viewing area
There will be an accessible viewing area within the event for wheelchair users and those with restricted mobility. Access to this area is by application. If access is required, please let us know when applying for a carers’ ticket. Each eligible customer will be able to bring one person into the area so that we can accommodate as many customers as possible. This space is limited and will be allocated on a first come first served basis. Please note this area isn’t covered so please dress appropriately for all weather conditions.
Blue Badge Parking
If you require blue badge parking, please contact us using the online contact form for more details
